EFTPS Errors or Problems – Know Your Rights

If you think any information about an EFTPS (Electronic Federal Tax Payment System) transaction in your bank statement or EFTPS payment history is incorrect or you need additional information, call EFTPS at 800.316.6541 or write them at:

EFTPS Customer Service                 PO Box 173788                 Denver, CO 80217-3788

 Their business hours are 24 hours a day, 7 days a week.

You must notify them no later than 90 days after you receive the first bank statement on which the problem or error appears. You will need to supply them with the following information:

1. Name and social security number of the primary taxpayer on the tax form in question.
2. Describe the error and why you believe it is an error, or why you need additional information.
3. Give the dollar amount of the error.

If you call them, they will request you also send your complaint or question in writing within 10 business days. If they request you submit your complaint or question in writing and they do not receive it within 10 business days, they may not credit your account.

EFTPS will determine whether an error occurred within 10 business days after you contact them and will correct the error promptly. If they require additional time, they may take up to 45 days to investigate your complaint or question. If they decide to take the additional time, they will credit your bank account within 10 business days for the amount you think is in error, so you may use the  money while they complete their investigation.

They will inform you of the results within three business days after completing the investigation. If they determine no error was made, they will furnish you a written explanation. You may ask for copies of the documents used in their investigation.

Their disclaimer: “These procedures and our liability as described above, apply to you if the account from which you make your payment(s) is an account that you use primarily for personal, family or household purposes.” – – This assumes payments made from business accounts will not be processed using the same procedures.

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