QuickBooks Payroll Users – Critical Maintenance Alert

Intuit QuickBooks Payroll

Important System Maintenance Announcement

The Intuit Small Business Division, including QuickBooks and QuickBooks Payroll product lines, will be performing a system-wide upgrade starting on Thursday, May 24, 2012 at 6pm PT and ending on Tuesday, May 29, 2012 at 5am PT.  Our goal with this upgrade is to provide you with a complete view into all of the Intuit products and services you use and improve your overall support experience by getting you to the right team Customer Care team member quickly.

As a result of this upgrade, some of the services you receive today on the Intuit.com websites, as well as within your QuickBooks and/or QuickBooks Payroll products will be temporarily unavailable at various times throughout the weekend.


Unavailable from May 25 8pm – May 26 2am

Unavailable from May 24 6pm – May 29 5am

Unavailable from May 25 6pm – May 29 6am

Available all weekend

Creating direct deposit paychecks


Processing payrolls that do NOT include direct deposit checks


Electronic filing and electronic payments (efile and epay)


Activation of products already purchased, Upgrade to different service level


Access to account information from within your QuickBooks product


Online purchases at Intuit.com, QuickBooks.com, Payroll.com


Self help support at Payroll.com


Payroll phone support*


*Payroll phone support is available during normal operating hours: 6am-6pm PT, Monday through Friday.  Payroll phone support is not available on weekends or bank holidays, including Memorial Day.

What does this mean to me?

  • If you need to create direct deposit paychecks:  QuickBooks Payroll will not process direct deposit checks dated for Monday, May 28, 2012 due to the Memorial Day holiday.  In order for your employees to receive their paychecks before Monday, May 28, you should change your paycheck date to Friday, May 25 and send your payroll by 5pm PT on Wednesday, May 23.  For more options and a detailed direct deposit schedule, click here.

If you need to access your account information from within QuickBooks, we encourage you to do so prior to May 24 or after May 29.  You can access account information in QuickBooks by selecting Employees, then selecting My Payroll Service, then Account/Billing Information.

Things to do before May 24th:

  1. Download the latest tax table: version 21210.  Go to Employees and then select Get Payroll Updates.  If you are not using tax table version 21210, click on the Update button and follow the download instructions.
  2. Print and share this email.  Please share this information with anyone else who has access to your QuickBooks or QuickBooks Payroll products.  You can also visit our maintenance website here for more information.

We appreciate your patience as we upgrade and improve our systems.  If you have any questions about this upgrade or would like to contact our Customer Care team, please visit our website for the latest information. Payroll customers can use the support feature located at payroll.com/support.

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